NGANDORI NGINDA WATER CONSUMERS ASSOCIATION
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Customer Responsibilities.

To facilitate the provision of quality water services in a sustainable manner, the customer is expected to:

  • Treat the Ngandori Water staff with courtesy.
  • Pay the invoiced bills promptly.
  • Avail all information requested by Ngandori Water for execution of  service.
  • Facilitate access to water meters for proper reading, maintenance and inspection of the supply line.
  • Abide with the legal requirements.
  • Desist forms of illegal usage of water. You should not connect illegally, by pass, tamper with meter or irrigation.
  • Raise complaints promptly and within the valid time period.
  • Report any leaks, bursts, irrigation and any other misuse promptly to our offices.
  • Avoid construction of permanent structures on the water lines.

How to Lodge a Complaint.

Consumers are encouraged to forward complaints, suggestions and compliments to under mentioned, either in person, by post, telephone or by email.

A complaints/suggestion box is maintained at the cash offices and and we will acknowledge receipt within fifteen days. While complaints will be treated in confidence, complainants are encouraged to identify themselves to lend credence to their complaints.

Water Tarriff

Units

(M3)

Charges

(Ksh.)

Additional

Ksh/Unit

0-10 200 (Fixed)
10 200 25
20 450 30
30 750 30
40 1050 30
50 1350 45
60 1800 45
70 2250 45
90 3150 45
100 3600 75
110 4350 75
120 5100 75
130 5850 75
140 6600 75
150 7350 75
160 8100 75
170 8850 75
180 9600 75
190 10350 75
200 11100 75
210 11850 75
220 12600 75
230 13350 75
240 14100 75
250 14850 75

NB: The Meter Rent is Ksh.50 for residential consumers.

(c) 2018 NGANDORI - NGINDA WATER CONSUMERS ASSOCIATION - Design & Maintenance by Ngandori Water - ICT